PART 5LEARNER PROTECTION, COMPLAINTS PROCEDURES AND LEARNER ENGAGEMENT

I1127Complaints procedures

1

The Commission must take such steps as appear to it appropriate to ensure that a relevant tertiary education provider—

a

has in place a procedure for investigating complaints about an act or omission of the provider which are made by persons who are undertaking or have undertaken relevant courses, and

b

takes reasonable steps to make the procedure known to persons undertaking relevant courses.

2

For the meaning of “relevant course” and “relevant tertiary education provider”, see section 126(10).