2(1)A must comply with the first, second and third requirements.
(2)For the purposes of this paragraph, the reference in section 20(3), (4) or (5) to a disabled person is to disabled persons generally.
(3)Section 20 has effect as if, in subsection (4), for “to avoid the disadvantage” there were substituted—
“(a)to avoid the disadvantage, or
(b)to adopt a reasonable alternative method of providing the service or exercising the function.”
(4)In relation to each requirement, the relevant matter is the provision of the service, or the exercise of the function, by A.
(5)Being placed at a substantial disadvantage in relation to the exercise of a function means—
(a)if a benefit is or may be conferred in the exercise of the function, being placed at a substantial disadvantage in relation to the conferment of the benefit, or
(b)if a person is or may be subjected to a detriment in the exercise of the function, suffering an unreasonably adverse experience when being subjected to the detriment.
(6)In relation to the second requirement, a physical feature includes a physical feature brought by or on behalf of A, in the course of providing the service or exercising the function, on to premises other than those that A occupies (as well as including a physical feature in or on premises that A occupies).
(7)If A is a service-provider, nothing in this paragraph requires A to take a step which would fundamentally alter—
(a)the nature of the service, or
(b)the nature of A’s trade or profession.
(8)If A exercises a public function, nothing in this paragraph requires A to take a step which A has no power to take.