Air carriers and airport managing bodies shall:

1. (a)

   ensure that all their personnel, including those employed by any sub-contractor, providing direct assistance to disabled persons and persons with reduced mobility have knowledge of how to meet the needs of persons having various disabilities or mobility impairments;

2. (b)

   provide disability-equality and disability-awareness training to all their personnel working at the airport who deal directly with the travelling public;

3. (c)

   ensure that, upon recruitment, all new employees attend disability‐related training and that personnel receive refresher training courses when appropriate.