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Air carriers and airport managing bodies shall:
ensure that all their personnel, including those employed by any sub-contractor, providing direct assistance to disabled persons and persons with reduced mobility have knowledge of how to meet the needs of persons having various disabilities or mobility impairments;
provide disability-equality and disability-awareness training to all their personnel working at the airport who deal directly with the travelling public;
ensure that, upon recruitment, all new employees attend disability‐related training and that personnel receive refresher training courses when appropriate.