Article 11U.K.Training
Air carriers and airport managing bodies shall:
(a)
ensure that all their personnel, including those employed by any sub-contractor, providing direct assistance to disabled persons and persons with reduced mobility have knowledge of how to meet the needs of persons having various disabilities or mobility impairments;
(b)
provide disability-equality and disability-awareness training to all their personnel working at the airport who deal directly with the travelling public;
(c)
ensure that, upon recruitment, all new employees attend disability‐related training and that personnel receive refresher training courses when appropriate.