Article 7U.K.Right to assistance at airports
1.When a disabled person or person with reduced mobility arrives at an airport for travel by air, the managing body of the airport shall be responsible for ensuring the provision of the assistance specified in Annex I in such a way that the person is able to take the flight for which he or she holds a reservation, provided that the notification of the person's particular needs for such assistance has been made to the air carrier or its agent or the tour operator concerned at least 48 hours before the published time of departure of the flight. This notification shall also cover a return flight, if the outward flight and the return flight have been contracted with the same air carrier.
2.Where use of a recognised assistance dog is required, this shall be accommodated provided that notification of the same is made to the air carrier or its agent or the tour operator in accordance with applicable national rules covering the carriage of assistance dogs on board aircraft, where such rules exist.
3.If no notification is made in accordance with paragraph 1, the managing body shall make all reasonable efforts to provide the assistance specified in Annex I in such a way that the person concerned is able to take the flight for which he or she holds a reservation.
4.The provisions of paragraph 1 shall apply on condition that:
(a)the person presents himself or herself for check-in:
at the time stipulated in advance and in writing (including by electronic means) by the air carrier or its agent or the tour operator, or
if no time is stipulated, not later than one hour before the published departure time, or
(b)the person arrives at a point within the airport boundary designated in accordance with Article 5:
at the time stipulated in advance and in writing (including by electronic means) by the air carrier or its agent or the tour operator, or
if no time is stipulated, not later than two hours before the published departure time.
5.When a disabled person or person with reduced mobility transits through an airport to which this Regulation applies, or is transferred by an air carrier or a tour operator from the flight for which he or she holds a reservation to another flight, the managing body shall be responsible for ensuring the provision of the assistance specified in Annex I in such a way that the person is able to take the flight for which he or she holds a reservation.
6.On the arrival by air of a disabled person or person with reduced mobility at an airport to which this Regulation applies, the managing body of the airport shall be responsible for ensuring the provision of the assistance specified in Annex I in such a way that the person is able to reach his or her point of departure from the airport as referred to in Article 5.
7.The assistance provided shall, as far as possible, be appropriate to the particular needs of the individual passenger.