Part I: Pre-journey informationU.K.
General conditions applicable to the contract
Time schedules and conditions for the fastest trip
Time schedules and conditions for the lowest fares
Accessibility, access conditions and availability on board of facilities for disabled persons and persons with reduced mobility
Accessibility and access conditions for bicycles
Availability of seats in smoking and non-smoking, first and second class as well as couchettes and sleeping carriages
Any activities likely to disrupt or delay services
Availability of on-board services
Procedures for reclaiming lost luggage
Procedures for the submission of complaints.