http://www.legislation.gov.uk/eur/2007/1371/annex/III/2007-10-23
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Regulation (EC) No 1371/2007 of the European Parliament and of the Council
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
2020-12-12
King's Printer of Acts of Parliament
https://webarchive.nationalarchives.gov.uk/eu-exit/https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32007R1371
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2007-10-23
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Art. 3(1)
The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018
reg. 7(a)
reg. 1(2)
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Art. 3(4)
The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018
reg. 7(b)
reg. 1(2)
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Art. 3(5)
The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018
reg. 7(c)
reg. 1(2)
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Art. 3(6)
The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018
reg. 7(d)
reg. 1(2)
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Art. 3(11)
The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018
reg. 7(e)
reg. 1(2)
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Art. 3(16)
The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018
reg. 7(f)
reg. 1(2)
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Art. 21(3)
The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018
reg. 13
reg. 1(2)
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Art. 30(2)
(3)
The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018
reg. 17(b)
reg. 1(2)
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Art. 3(18)
The Railways (Interoperability) (Miscellaneous Amendments and Revocations) (EU Exit) Regulations 2020
reg. 3(2)(b)
reg. 1(2)(b)
Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations
Art. 21(3)
The Railways (Interoperability) (Miscellaneous Amendments and Revocations) (EU Exit) Regulations 2020
reg. 3(4)
reg. 1(2)(b)
ANNEX IIIMINIMUM SERVICE QUALITY STANDARDS
Information and tickets
Punctuality of services, and general principles to cope with disruptions to services
Cancellations of services
Cleanliness of rolling stock and station facilities (air quality in carriages, hygiene of sanitary facilities, etc.)
Customer satisfaction survey
Complaint handling, refunds and compensation for non-compliance with service quality standards
Assistance provided to disabled persons and persons with reduced mobility.