This Regulation establishes rules as regards the following:
the information to be provided by railway undertakings, the conclusion of transport contracts, the issuing of tickets and the implementation of a Computerised Information and Reservation System for Rail Transport,
the liability of railway undertakings and their insurance obligations for passengers and their luggage,
the obligations of railway undertakings to passengers in cases of delay,
the protection of, and assistance to, disabled persons and persons with reduced mobility travelling by rail,
the definition and monitoring of service quality standards, the management of risks to the personal security of passengers and the handling of complaints, and
general rules on enforcement.