http://www.legislation.gov.uk/id/eur/2007/1371

http://www.legislation.gov.uk/eur/2007/1371/article/28/2020-12-31

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Regulation (EC) No 1371/2007 of the European Parliament and of the Council

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

2020-12-12

King's Printer of Acts of Parliament

https://webarchive.nationalarchives.gov.uk/eu-exit/https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32007R1371

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2007-10-23

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Art. 3(1)

The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018

reg. 7(a)

reg. 1(2)

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Art. 3(4)

The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018

reg. 7(b)

reg. 1(2)

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Art. 3(5)

The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018

reg. 7(c)

reg. 1(2)

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Art. 3(6)

The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018

reg. 7(d)

reg. 1(2)

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Art. 3(11)

The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018

reg. 7(e)

reg. 1(2)

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Art. 3(16)

The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018

reg. 7(f)

reg. 1(2)

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Art. 21(3)

The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018

reg. 13

reg. 1(2)

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Art. 28(2)

The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018

reg. 15

reg. 1(2)

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Art. 30(2)

(3)

The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018

reg. 17(b)

reg. 1(2)

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Art. 3(18)

The Railways (Interoperability) (Miscellaneous Amendments and Revocations) (EU Exit) Regulations 2020

reg. 3(2)(b)

reg. 1(2)(b)

Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations

Art. 21(3)

The Railways (Interoperability) (Miscellaneous Amendments and Revocations) (EU Exit) Regulations 2020

reg. 3(4)

reg. 1(2)(b)

CHAPTER VISECURITY, COMPLAINTS AND QUALITY OF SERVICE

Article 28Service quality standards

1

Railway undertakings shall define service quality standards and implement a quality management system to maintain service quality. The service quality standards shall at least cover the items listed in Annex III.

2

Railway undertakings shall monitor their own performance as reflected in the service quality standards. Railway undertakings shall each year publish a report on their service quality performance together with their annual report. The reports on service quality performance shall be published on the Internet website of the railway undertakings. In addition, these reports shall be made available on the Internet website of the ERA.