SCHEDULES
F1SCHEDULE 3Redress Schemes
Approval of redress schemes
2
1
A scheme may not be approved unless the F2lead enforcement authority considers that—
a
the provisions of the scheme; and
b
the manner in which it will be operated (so far as can be judged from facts known to the authority);
are satisfactory for the purposes of section 23A.
2
Without prejudice to the generality of sub-paragraph (1), a scheme must not be approved unless the F3lead enforcement authority considers that it makes satisfactory provision about—
a
the complaints which may be made under the scheme (which may include complaints about non-compliance with the provisions of a code of practice or other document);
b
the ombudsman's duties and powers in relation to the investigation and determination of complaints (which may include power to decide not to investigate or determine a particular complaint);
c
the redress which the ombudsman may require members to provide to complainants, which must include the types of redress specified in sub-paragraph (3);
d
the enforcement of any requirement to provide redress imposed on a member in accordance with the scheme.
3
The types of redress mentioned in sub-paragraph (2)(c) are—
a
providing an apology or explanation;
b
paying compensation; and
c
taking such other actions in the interests of the complainant as the ombudsman may specify.
Sch. 3 inserted (12.10.2007) by Consumers, Estate Agents and Redress Act 2007 (c. 17), s. 66(2), Sch. 6 para. 3; S.I. 2007/2934, art. 3, Sch.