SCHEDULES
SCHEDULE 3Duties of designated operator of student complaints scheme
Annual report
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1
The designated operator must—
a
produce an annual report on the scheme and its operation, and
b
publish the report in such manner as it thinks fit.
2
The report must include information about—
a
complaints referred under the scheme,
b
the decisions and recommendations made by reviewers,
c
the extent to which recommendations made by reviewers have been followed, and
d
the way in which the operator has used the fees (if any) paid in connection with the scheme.