PART 5Regulation of payment systems
Complaints
I170Complaints: guidance
1
The guidance given by the Payment Systems Regulator under section 96—
a
must include guidance about the presentation of a reasoned case for a complaint under section 68, and
b
may include guidance about any other matters that appear to the Payment Systems Regulator to be appropriate for the purposes of that section.
2
Guidance given in accordance with subsection (1) is to be treated as general guidance for the purposes of this Part.