SCHEDULES
SCHEDULE 5REGULATION OF CLAIMS MANAGEMENT SERVICES: TRANSITIONAL PROVISION
Complaints handling
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Where a regulated claims management activity order is made which requires the OLC to continue to deal with complaints made to it on or before a date or event identified in the order—
a
the FCA is to reimburse the OLC for the cost it incurs in doing so, and
b
this reimbursement obligation is to be treated for the purposes of paragraph 23 of Schedule 1ZA to the Financial Services and Markets Act 2000 (fees) as a qualifying function conferred on the FCA under that Act.