Schedules

Schedule 18Heat networks regulation

Part 11Consumer protection

I158Standards of performance

1

The regulations may prescribe such standards of performance in connection with the regulated activities of holders of heat network authorisations, so far as affecting—

a

heat network consumers supplied by the relevant heat networks to which their authorisations relate, or

b

potential heat network consumers who would be supplied by those relevant heat networks,

as in the Regulator’s opinion ought to be achieved as regards those persons.

2

The regulations may—

a

specify the circumstances in which the holders of heat network authorisations are to inform persons of rights conferred on them under regulations made by virtue of this paragraph;

b

provide for exemptions from standards of performance;

c

require the holders of heat network authorisations to provide information about their compliance with standards of performance.

3

The regulations may provide—

a

for compensation to be made to persons affected by a failure to meet a standard of performance;

b

for the determination of the amount of compensation.

4

The regulations may provide for the making of compensation under regulations made by virtue of this paragraph in respect of a failure to meet a standard of performance not to prejudice any other remedy which may be available in respect of the act or omission which constituted the failure.

5

Regulations made in relation to England and Wales and Scotland by virtue of sub-paragraphs (1) to (3), may provide for the Regulator to make provision by regulations about the matters referred to in those sub-paragraphs.

6

The regulations may require that regulations made by the Regulator by virtue of sub-paragraph (5) are made with the consent of the Secretary of State.

7

Regulations made by the Regulator by virtue of sub-paragraph (5) are to be made by statutory instrument.