Schedules
Schedule 18Heat networks regulation
Part 11Consumer protection
I158Standards of performance
1
The regulations may prescribe such standards of performance in connection with the regulated activities of holders of heat network authorisations, so far as affecting—
a
heat network consumers supplied by the relevant heat networks to which their authorisations relate, or
b
potential heat network consumers who would be supplied by those relevant heat networks,
as in the Regulator’s opinion ought to be achieved as regards those persons.
2
The regulations may—
a
specify the circumstances in which the holders of heat network authorisations are to inform persons of rights conferred on them under regulations made by virtue of this paragraph;
b
provide for exemptions from standards of performance;
c
require the holders of heat network authorisations to provide information about their compliance with standards of performance.
3
The regulations may provide—
a
for compensation to be made to persons affected by a failure to meet a standard of performance;
b
for the determination of the amount of compensation.
4
The regulations may provide for the making of compensation under regulations made by virtue of this paragraph in respect of a failure to meet a standard of performance not to prejudice any other remedy which may be available in respect of the act or omission which constituted the failure.
5
Regulations made in relation to England and Wales and Scotland by virtue of sub-paragraphs (1) to (3), may provide for the Regulator to make provision by regulations about the matters referred to in those sub-paragraphs.
6
The regulations may require that regulations made by the Regulator by virtue of sub-paragraph (5) are made with the consent of the Secretary of State.
7
Regulations made by the Regulator by virtue of sub-paragraph (5) are to be made by statutory instrument.