PART 1Preliminary matters
Finalised complaints3
1
A pre-commencement complaint is finalised if, before the commencement date, it has been—
a
withdrawn;
b
subject to paragraph (2), refused at an initial stage;
c
subject to paragraph (3), refused at a referral stage; or
d
the subject of a decision of the Defence Council (or a service complaint panel to which the Defence Council delegated the making of the decision) under section 334(7) and (8) as to—
i
whether the complaint is well-founded; and
ii
if so, the appropriate redress,
which has been notified to the complainant.
2
Paragraph (1)(b) does not apply to a complaint where the complainant was notified of the refusal after 1st October 2015.
3
Paragraph (1)(c) does not apply to a complaint where the complainant was notified of the refusal after 3rd December 2015.
4
For the purposes of this regulation, a pre-commencement complaint has been refused at a referral stage if either of the following decisions has been made—
a
a decision by the prescribed officer not to refer the complaint to a superior officer or the Defence Council under old regulation 21(c); or
b
a decision by the superior officer not to refer the complaint to the Defence Council under old regulation 25(c).