The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
PART 1General
1Citation and commencement
2Review
3“Consumer” and “trader”
4“ADR entity”
5Other definitions
6Interpretation
7Contracts to which these Regulations do not apply
PART 2Competent Authorities and ADR Entities
8Functions and designation of competent authorities
8AConsumer information regarding the ODR platform
9Assessment of application to become an ADR entity
10Listing of ADR entities
11Ongoing information obligations of an ADR entity
12Ongoing assessment of an ADR entity
13Removal of approval
14Notification of the consolidated ADR entity list
14AThe ADR entity’s duty to cooperate
14BAgreement to submit disputes to an ADR entity
14CBinding outcome requirements
15 Fees payable to the Secretary of State
15AFees payable to the Financial Conduct Authority
16Consequential amendments
PART 3 Functions of the Secretary of State
17Designation of single point of contact
18 Functions of the Secretary of State
PART 4Trader information requirements
19Consumer information by traders
19AConsumer information by online traders and online marketplaces regarding the ODR platform
PART 5Enterprise Act 2002
20Amendment to Schedule 13 to the Enterprise Act 2002
SCHEDULE 1Competent Authorities
PART 1
PART 2
SCHEDULE 2Information that an ADR applicant must supply
(a) the ADR applicant's name, contact details and website address;...
SCHEDULE 3Requirements that a competent authority must be satisfied that the person meets
1Alternative dispute resolution services offered by the person
2Access to the ADR entity
3Expertise, Independence and Impartiality
4Conflict of interests procedure
5Transparency
6Effectiveness
7Fairness
8Subject to paragraphs 9 and 10, in relation to an...
9Paragraphs 8(a) and 8(b) do not apply to the person...
10Paragraph 8 does not apply to the person in respect...
11Legality
12For the purposes of paragraph 11 “habitual residence” is be...
13Grounds to refuse to deal with a dispute
13A(1) Subject to sub-paragraph (2), the “prescribed period” is 12...
14The person ensures that its policy regarding when it will...
14AThe decision in paragraph 13 can be made at any...
15Where a person decides to refuse to deal with a...
16Where, following the expiry of the period referred to in...
17Compliance with the Online Dispute Resolution Regulation
18Where the person agrees to deal with a dispute transmitted...
19Where the person refuses to deal with a dispute transmitted...
SCHEDULE 4Information to be included in the list maintained by a competent authority
(a) the name, contact details and website address of the...
SCHEDULE 5Information to be included in an ADR entity's annual activity report
(a) the number of domestic disputes and cross-border disputes the...
SCHEDULE 6Information which an ADR entity must communicate to the relevant competent authority every two years
(a) the number of disputes received by the ADR entity...
SCHEDULE 7Consequential amendments
1Financial Services and Markets Act 2000
SCHEDULE 8LISTED DIRECTIVE
. . . . . . . . . ....

2015 No. 542

Consumer Protection

The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

Made

Laid before Parliament

Coming into force

for the purposes of Parts 1 to 3

for the purposes of Parts 4 & 5

The Secretary of State, as a Minister designated for the purposes of section 2(2) of the European Communities Act 1972 M1, in relation to matters relating to consumer protection M2, makes the following Regulations in exercise of the powers conferred by section 2(2) of that Act.C1

Annotations:
Modifications etc. (not altering text)
C1

Regulations: power to amend conferred (26.10.2023) by Energy Act 2023 (c. 52), ss. 218, 334(2)(l)

Marginal Citations