The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

1Citation and commencement

3“Consumer” and “trader”

4“ADR entity”

5Other definitions

6Interpretation

7Contracts to which these Regulations do not apply

PART 2Competent Authorities and ADR Entities

8Functions and designation of competent authorities

9Assessment of application to become an ADR entity

10Listing of ADR entities

11Ongoing information obligations of an ADR entity

12Ongoing assessment of an ADR entity

13Removal of approval

14Notification of the consolidated ADR entity list

16Consequential amendments

PART 3Single point of contact

17Designation of single point of contact

18Functions of single point of contact

PART 4Trader information requirements

19Consumer information by traders

PART 5Enterprise Act 2002

20Amendment to Schedule 13 to the Enterprise Act 2002

SCHEDULE 1Competent Authorities

SCHEDULE 2Information that an ADR applicant must supply

SCHEDULE 3Requirements that a competent authority must be satisfied that the body meets

1Alternative dispute resolution services offered by the body

2Access to the ADR entity

3Expertise, Independence and Impartiality

4Conflict of interests procedure

8Subject to paragraphs 9 and 10, in relation to an...

9Paragraphs 8(a) and 8(b) do not apply to the body...

10Paragraph 8 does not apply to the body in respect...

12For the purposes of paragraph 11 “habitual residence” is be...

13Grounds to refuse to deal with a dispute

14The body ensures that its policy regarding when it will...

15Subject to paragraph 16, where a body refuses to deal...

16Where following the expiry of the period referred to in...

SCHEDULE 4Information to be included in the list maintained by a competent authority

SCHEDULE 5Information to be included in an ADR entity’s annual activity report

SCHEDULE 6Information which an ADR entity must communicate to the relevant competent authority every two years

SCHEDULE 7Consequential amendments

1Financial Services and Markets Act 2000

SCHEDULE 8LISTED DIRECTIVE

2015 No. 542

Consumer Protection

The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

Made16th March 2015

Laid before Parliament17th March 2015

Coming into force

for the purposes of Parts 1 to 37th April 2015

for the purposes of Parts 4 & 59th July 2015

The Secretary of State, as a Minister designated for the purposes of section 2(2) of the European Communities Act 19721, in relation to matters relating to consumer protection2, makes the following Regulations in exercise of the powers conferred by section 2(2) of that Act.