SCHEDULE 3Requirements that a competent authority must be satisfied that the F1person meets

Annotations:
Amendments (Textual)

Access to the ADR entity2

The F1person —

a

maintains an up-to-date website which provides the parties to a domestic dispute F2... with information regarding the alternative dispute resolution procedure operated by the F1person;

b

provides the information referred to in sub-paragraph (a) to a party on a durable medium, if a party requests it;

c

ensures that its website enables a consumer to file an initial complaint submission and any necessary supporting documents online;

d

permits the consumer to file an initial complaint submission by post, if the consumer wishes;

e

enables the exchange of information between the parties via electronic means or, if a party wishes, by post;

F3f

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F3g

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .