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The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015

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There are currently no known outstanding effects for the The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, Section 5. Help about Changes to Legislation

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5.  In these Regulations—

“ADR applicant” means a [F1person] who wishes to become an ADR entity;

[F2“ADR official” means an individual who (solely or with other persons) is involved in the provision of alternative dispute resolution procedures offered by an ADR entity, or ADR applicant, whether as a case handler or in a management capacity;]

“competent authority” means the Secretary of State or a [F1person] specified in the first column of Part 1 or Part 2 of Schedule 1;

[F3“complete complaint file” means all the relevant information relating to a dispute]

F4...

“domestic dispute” means a dispute concerning contractual obligations arising from a sales contract or a service contract where, at the time the consumer orders the goods or services, the consumer is resident, and the trader is established, in the United Kingdom;

“durable medium” means paper or email, or any other medium that—

(a)

allows information to be addressed personally to the recipient,

(b)

enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and

(c)

allows the unchanged reproduction of the information stored;

F5...

F6...

“sales contract” means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer, and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object;

“service contract” means a contract, other than a sales contract, under which a trader supplies, or agrees to supply a service to a consumer and the consumer pays, or agrees to pay, the price;

F7...

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