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CHAPTER III LIABILITY OF RAILWAY UNDERTAKINGS FOR PASSENGERS AND THEIR LUGGAGE
CHAPTER V DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY
Appendix A to the Convention Concerning International Carriage by Rail (COTIF) of...
TITLE II CONCLUSION AND PERFORMANCE OF THE CONTRACT OF CARRIAGE
TITLE III CARRIAGE OF HAND LUGGAGE, ANIMALS, REGISTERED LUGGAGE AND VEHICLES
MINIMUM INFORMATION TO BE PROVIDED BY RAILWAY UNDERTAKINGS AND/OR BY TICKET VENDORS
MINIMUM SERVICE QUALITY STANDARDS
Punctuality of services, and general principles to cope with disruptions...
Cleanliness of rolling stock and station facilities (air quality in...
Complaint handling, refunds and compensation for non-compliance with service quality...
Assistance provided to disabled persons and persons with reduced mobility....