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Regulation (EU) No 524/2013 of the European Parliament and of the CouncilShow full title
Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) (revoked)
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Information to be provided when submitting a complaint
(1) Whether the complainant party is a consumer or a trader;...
(2) The name and e-mail and geographical address of the consumer;...
(3) The name and e-mail, website and geographical address of the...
(4) The name and email and geographical address of the complainant...
(5) The language(s) of the complainant party or representative, if applicable;...
(8) Whether the good or service was offered by the trader...
(10) The date on which the consumer purchased the good or...
(11) Whether the consumer has made direct contact with the trader;...
(12) Whether the dispute is being or has previously been considered...
(15) If the complainant party is a consumer, the ADR entities...
(16) If the complainant party is a trader, which ADR entity...
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