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13.—(1) If a party to the investigation fails to attend or be represented at a hearing of which he has been duly notified, the Pensions Ombudsman may—
(a)conduct the hearing and determine the complaint or dispute in the party’s absence;
or
(b)adjourn the hearing.
(2) Before deciding to dispose of any case in the absence of a party, the Pensions Ombudsman shall consider any representations in writing submitted by that party in response to the notice of hearing.
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