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Regulation 2(2)
1 | Standards relating to a body keeping records |
Standard 66: | You must keep— (a) a record, in relation to each financial year, of the number of complaints you receive relating to your compliance with standards; (b) a copy of any written complaint that you receive that relates to your compliance with the standards with which you are under a duty to comply. |
Standard 67: | You must keep a copy of any written complaint that you receive concerning the Welsh language that relates to the provision by you of specified services (whether or not that complaint relates to the standards with which you are under a duty to comply). |
2 | The standards specified in Part 1 of this Schedule must be interpreted as follows. |
3 | For the purposes of standard 66, “financial year” means the body’s own financial year. |
4 | For the purposes of standard 67, “specified service” means services provided to the public in the exercise of the functions of water undertaker or sewerage undertaker for the whole or any part of Wales. |
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